FAQ
Frequently Asked Questions
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Where are you located?
Where are you located?
We are based in Charleston, SC
Do you have a physical store?
Do you have a physical store?
We are currently in transition from one Showroom space to another. If you've previously visited us downtown on Church Street, we are no longer there. Our NEW SHOWROOM will be opening Spring 2025. In the meantime, our collections will be available for purchase and pick-up at our N. Charleston Warehouse beginning mid-January.
What’s the best way to find out about new arrivals?
What’s the best way to find out about new arrivals?
Join our newsletter! As a subscriber, you'll be the first to know about our latest finds. Also, make sure to follow us on Instagram @shoppefound for updates and sneak peeks.
Do you ship?
Do you ship?
Yes, absolutely. We ship smalls + furniture nationwide. Smalls are typically placed in the mail within the week they are purchased. Please reference our SHIPPING + TERMS page for processes regarding shipping furniture.
How much does shipping cost?
How much does shipping cost?
Shipping typically ranges from $250-$800 for a single furniture item (like a chest of drawers). Larger pieces may cost more. Shipping costs are calculated at checkout. For more information, visit our Shipping page.
How long does shipping take?
How long does shipping take?
Shipping times vary, but we aim to deliver your item within 2-8 weeks. Sometimes we can ship sooner, but remote locations, especially on the West Coast, might take longer. We strive to get your furniture to you as quickly as possible!
Do you offer local pickup?
Do you offer local pickup?
Yes, we love local pickups! Choose the "Local pick-up" option at checkout. Pickups are to be done during Warehouse or Showroom hours. Please refer to our “About” page for hours of operation. If you need to schedule a pickup outside of these hours, please email us at hello@shoppefound.com. We have limited space, so please coordinate your pickup within 1 week of purchase. When picking up, please bring someone to assist, as our staff is not always available (or able) to help with moving pieces. As an alternative, we also work closely with a local courier for local deliveries, if preferred.
Do you offer local delivery
Do you offer local delivery
We do work closely with a local courier and delivery service that we can coordinate on your behalf for local deliveries or within South Carolina. Typically between 75-150 depending on location and size of piece, if it's going up multiple flights of stairs, etc.
Can you hold an item for me until I decide to buy it?
Can you hold an item for me until I decide to buy it?
We do not hold items.
Do you accept returns?
Do you accept returns?
We do not accept returns. Please make sure the item fits your space and meets all approvals before purchasing. Please review all photos as we always strive to capture any age and wear. We are confident you will love your purchase!
What if there is an issue with delivery or a problem with my item?
What if there is an issue with delivery or a problem with my item?
Contact us immediately! We are committed to resolving any issues you may have. Customer satisfaction is crucial to our business, and we strive to address problems promptly. Positive reviews make our day!
Do you have a trade program?
Do you have a trade program?
If you are an industry professional, please contact us at hello@shoppefound.com with your inquiry. Provide the items you’re interested in along with your professional credentials.